Email support@shangyingai.cn. Include the app version and a short description of the problem. Do not include passwords, API keys, purchase credentials or private document text.
Open My → Privacy & Data → Manage Apple Subscription to manage billing with Apple. Use Restore Purchases to restore an existing subscription. Deleting the app or server account does not cancel billing.
Check the task status before starting a new request. A connection failure can occur after the server has accepted the request. If the service reports a failed task, the reserved allowance is released. Subscription charges are not automatically refunded by a failed AI request.
Open My → Delete Local Data for device content, or My → Privacy & Data to delete the online guest or Apple account. Local deletion keeps the online session so you can still request account deletion. Guest account deletion needs a valid guest session and an online success response; Apple account deletion also needs a recent Sign in with Apple confirmation. Deleting either account does not cancel an Apple subscription. Keep exported copies of writing you want before deleting local content.
You can edit, save, view local history and export TXT, Markdown or DOCX offline. AI generation requires an internet connection.
Review all suggestions before using them. Check names, numbers, conditions and citations against your source material. AI may add or change information.